Exceeding Customer Expectations Everyday

Terms and Conditions

Online Terms and Conditions

Welcome to the Brenthamfurniture.co.uk website Terms and conditions. These terms and conditions apply to the use of this website. By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions. You should not proceed with your purchase until you have read and agreed to these terms and conditions. These terms relate to internet/telephone sales – showroom sales have a different set of terms and conditions, which are given at the time of order.

Company Details

This site is owned and operated by Brentham Furnishers (Ealing) Limited. 121-123 Pitshanger Lane, Ealing, London, W5 1RH

Product Specifications

The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly, some assembly charges may apply please check at time of purchase.

We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

All sizes are approximate.

Delivery

We are only able to deliver on-line orders to you if you have a permanent address on the UK mainland.

We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 14 working days from date of dispatch for our carriers to fulfil the final delivery to your home.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided. Return charges will apply.

Adequate and safe access to your room of choice is your responsibility as is the provision of safe passage free from vulnerable items such as floor lamps occasional furniture pictures or any other removable items, which may hinder the delivery process. If our operatives deem the delivery access to be unsafe or inappropriate they may at their discretion decide to terminate the delivery pending at another time. Please note if a delivery is re scheduled under these circumstances additional delivery charges may apply.

Furthermore, it is the responsibility of the CUSTOMER to ensure that furniture ordered will fit into the space it is intended to be – if items of furniture do not fit easily into your house or the room of your choice it is NOT the responsibility of Brentham Furniture to get the furniture into that room. If you ask them to attempt this and as a result damaged occurs to the furniture this is the liability of the CUSTOMER and not of Brentham Furniture.

We will attempt to make delivery to you a maximum of three times. If you turn down all offered delivery slots then we will assume that you no longer wish to purchase the goods, we will therefore retain your deposit and return your goods into stock.

For deliveries using our delivery service:

If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the Brenthamfurniture.co.uk at least two working days in advance so that another date can be booked.

For deliveries using our 3rd party carrier:

Should you not be available at the time of attempted delivery you will be left a card and details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance return charges will apply.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of brenthamfurniture.co.uk or any reasonable rescheduling of delivery.

If items are received damaged please call us immediately on 020 8997 1774 and we will rectify the problems as soon as possible.

In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk of the customer when using your own 3rd party carrier.

RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL

In compliance with the Distance Selling Regulations you have a cooling off period where you may withdraw your order and therefore your agreement with us. The cooling off period is any time up to seven working days after the day we have delivered the product to you. You must cancel your order in writing either by fax, letter or email. We must receive this within the 7 day period.This only applies to online 'in stock' orders and bespoke items made to order do not apply to this.

If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

The product must be in its delivered form and must not have been tampered with in any way, you are advised to where ever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods.

Where a refund is to be paid we will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we received your cancellation instruction.

Deliveries cancelled within 3 working days of confirmed delivery date will incur a cancellation charge of £49.

Bespoke Items or Special Orders

Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period, we will have commissioned a supplier to make them specifically for you. This will include special order upholstery where a specific fabric and sofa style has been special ordered from a supplier to your order requirements. This also applies to cabinet furniture that is made to order. All orders marked not in stock and have an estimated delivery period of more than 2 weeks imply they are made to order and will be subject to this clause.Bespoke orders are given an approximate delivery time and we always do our best to meet the time scale quoted. In the case of any delays either in production or delivery we cannot accept any responsibility and will advise as best our customers so they are aware. We do not accept cancellations of bespoke items due to unforseen delays from our suppliers.


Items from Stock

If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at sales@brenthamfurniture.co.uk

Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

Cancellation by Brentham Furniture

We reserve the right not to accept any order request if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • One or more of the goods ordered was incorrectly described or priced on the website.
  • The payment transaction is not authorised

If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered

SITE CONTENT AND DISCLAIMERS

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by laws, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

We aim to constantly improve and develop the brenthamfurniture.co.uk website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
  • alter or extend promotions at any time.

If Brentham Furniture is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Our total liability in regard to this contract shall be limited to the value of the goods.

Definitions

  • “buyer" means the consumer who buys or agrees to buy goods on this website
  • “goods" means all products listed on the order
  • "consumer" has the meaning given in section 13 unfair contract terms act 1977
  • "Special items" mean any goods that are not held in stock by Brentham Furniture and are ordered specifically for the customer.