Any refund will be made using the same form of payment used originally at the time of purchase provided that the said goods are collected if returned and received to Brenthams in the original good condition they were delivered. This must be within 14 days of delivery. Any postage costs are the responsibility of the customer. Any refund will be made within 5 working days of the goods arriving back to Brenthams. If goods returned to Brenthams are not in a re-saleable condition and packaging is damaged Brentham reserve the right to refuse a refund on the items and may deduct 50% of the original selling price from any amount to be refunded. Your statutory rights and not affected.