Returns and refunds - FAQs

For online and phone orders, you may cancel within 14 days of receiving your goods. After notifying us, you then have 14 days to send the items back. Change?of?mind returns are at your cost and remain your responsibility until they arrive at our warehouse.

Returns must reach us within 28 days of delivery, unused, in perfect resaleable condition, with original manufacturer packaging intact and not partially or fully assembled.

Yes—Bespoke/Special Order items (configured to your chosen options) are not eligible for change?of?mind cancellation or return unless faulty.

We’ll reimburse you within 14 days of receiving the returned goods. We may deduct for any diminished value due to unnecessary handling. Where applicable, we refund the standard delivery charge only.

You have a short?term right to reject faulty goods within 30 days of receipt for a full refund. If an item is faulty/damaged or not as described, return postage is our responsibility and we’ll arrange inspection, repair, replacement or refund as appropriate. Please report delivery damage on the delivery note where possible and contact us promptly with photos.